Shipping Policy – StickDrifter

Thank you for shopping at StickDrifter! Here's everything you need to know about how and when we ship your order.

1. Order Processing Time

All orders are processed within 1 to 5 business days after your order is confirmed. Once your order is shipped, you'll receive a shipping confirmation email with tracking information (if tracking is available for your country).

2. Delivery Times

Estimated delivery time is 6 to 12 business days on average, depending on your location. By completing a purchase, the customer acknowledges and agrees that, while most orders arrive within this average, the total delivery window may extend up to 30-35 business days in some cases due to customs processing, carrier backlogs, or destination-specific logistics.

Please note:

• Delivery times may vary due to local courier delays, weather conditions, or customs clearance, and are estimates rather than guarantees.
• Remote areas may experience longer delivery times.
• A delay within the 30-35 business day maximum window is considered a standard part of the shipping process and does not constitute a breach of contract or, on its own, a valid basis for a refund or chargeback. If your order has not arrived within 35 business days of shipment, please contact us so we can investigate.

3. Order Changes & Cancellations

Once an order is placed, it enters our processing system.

• Cancellations or address changes are only possible within 12 hours of purchase. To request one, email us immediately at stickdrifterstore@gmail.com.
• After 12 hours, the order enters fulfillment and can no longer be canceled or modified. If you no longer want the item, please wait to receive it and then refer to our Return & Refund Policy.

4. Where We Ship

We currently ship worldwide.

If your country does not appear at checkout, we're unable to ship there at this time. If you're unsure whether we ship to your location, feel free to contact us at stickdrifterstore@gmail.com before placing your order.

5. Shipping Costs & Import Fees

Shipping is free for all eligible destinations. All standard taxes and import duties are included in the product price. However, should any unforeseen local customs charge arise due to specific regional regulations, the recipient remains the importer of record and is responsible for such charges.

6. Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order, including in cases of pricing or listing errors, suspected fraud, or shipping costs to a specific remote region that exceed the feasibility of the sale. If we cancel an order under this section, a full refund will be issued.

7. Lost or Delayed Packages

If your order is delayed beyond the 35 business day maximum window or appears lost in transit, please reach out to us at stickdrifterstore@gmail.com. We'll contact the carrier on your behalf and do our best to resolve the issue quickly.

8. Need Help?

If you experience any shipping delays or have questions about your order, contact us anytime at stickdrifterstore@gmail.com. Our support team is happy to help and ensure your order arrives safely.